Frequently Asked Questions
Everything you need to know about NAGO products, shipping, and returns.
What is NAGO's approach to sustainability?
At NAGO, we prioritize ethical production and eco-friendly materials. We use organic cotton, Tencel, and recycled fabrics to ensure our fashion has a minimal environmental footprint.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna in select regions.
How should I care for my NAGO garments?
To prolong the life of your clothes, we recommend washing at low temperatures (30°C) and air drying. Avoid bleach and tumble drying to maintain the integrity of the natural fibers.